Virtuxient Technologies - ServiceNow

ServiceNow

To enable new service introductions and enhance efficiency while meeting strict process and compliance needs, leading global organisations are turning to ServiceNow for implementation of ServiceNow, the cloud based ITSM platform. Virtuxient service management and process transformation expertise plus its cost effective delivery model allow its clients to develop new internal and customer-facing services and features more quickly to meet compliance requirements delivering great experiences at work.

With the Now Platform, Enterprises can deliver effortlessly across teams, functions and systems. Virtuxient’s bouquet of SNOW services are aimed at accelerating the digital transformation for clients. Now Platform delivers services at scale, simplifies customer service and fortifies business operations—creating a clear path toward digital transformation.

ServiceNow Services Overview

Companies around the world use ServiceNow to automate workflow in IT, for Employees and for Customers. As a result, organizations enjoy more efficient processes to address issues and help align common goals across the enterprise. As your business continues to grow, you will need support for all of your service management needs. Incident, Problem and Change management are only the beginning of real business value, including:

IT Service Management

IT Operations Management

IT Business Management

IT Asset Management

Procurement & Purchasing

Governance, Risk & Compliance

HR Service Delivery

Customer Service Management

As your ServiceNow Partner, Virtuxient can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, Virtuxient can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.

Our ServiceNow offerings

Virtuxient brings unmatched talent, experience and global scale to help clients achieve transformative innovation and business value with ServiceNow.

IT workflows

We help our clients transform their IT experience with IT Service Management, IT Business Management and more.

Employee experience transformation

We support the creation of a “system of experience” for our clients employees that unlocks enterprise-wide productivity.

Customer service transformation

We work with our clients to re-imagine customer engagement with proactive service from issue to resolution.

Security operations

Our experience in security transformation and GRC platform migration helps clients respond faster to incidents, vulnerabilities and enterprise risk.

Platform application development

Our team of experts helps clients expand the value of ServiceNow, building enterprise workflows and integrations to meet unique business needs.

Process Review

Service Catalog Implementation and defining the ServiceNow architecture

Roadmap for Custom application Development

Gap Analysis and Release Management

Estimation and Planning Technology Review

Rollout and Adoption Strategy

Application Strategy

User Training and Adoption

Implementation

Virtuxient team engages with clients during the implementation process. To enable this we work with our client’s IT teams and help them leverage key components of the Servicenow platform.

Asset Management

We help clients build CMDB for hardware and software asset management for a real time view of all the assets to maximize resource efficiency. This helps in managing, and maintaining the configuration items.

Enhancements

Virtuxient helps clients maximise ROI by leveraging additional features and functionalities of the platform. We assist our clients enhance their ServiceNow implementations.

Integration

We work with client IT teams or 3rd party vendors for integrations, connectivity, mapping and web services integration. Our team has delivered custom code and point to point integrations.

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